Refund and Returns Policy
Refund and Returns Policy
Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.
Returns
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You have 30 calendar days from the date you receive your product to request a return.
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To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
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Certain products are non-returnable for hygiene or safety reasons (e.g., perishable goods, customized items). These will be clearly indicated on the product page.
Return Process
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Contact our customer service team at [your email/contact number] with your order number and reason for return.
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We will review your request and, if approved, provide you with return instructions and the address to send your item.
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Please ensure the product is securely packaged for shipping.
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You are responsible for the return shipping cost, unless the return is due to our error (damaged or incorrect item).
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Once we receive the returned item and inspect it, we will notify you about the approval or rejection of your refund.
Refunds
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If your return is approved, we will process your refund within 7-10 business days.
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Refunds will be issued to your original payment method.
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Shipping costs are non-refundable, except when the return is due to our error.
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If the product is damaged, defective, or not as described, please contact us immediately for a full refund or replacement.
Exchanges
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We do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order.
Late or Missing Refunds
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If you haven’t received your refund within the specified time, please check with your bank or credit card company.
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If you still have not received it, please contact us at [your email/contact number].
Contact Us
If you have any questions about returns or refunds, please contact our customer support team at:
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Email: [your email]
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Phone: [your contact number]
